Privacy policy

Your privacy is important to us

Please read the following information carefully, prepared in accordance with Article 13 of the General Data Protection Regulation No. 2016/679 (hereinafter also referred to as “GDPR”), in which we provide all the details regarding the processing of your personal data collected through the website https://solutiavetpet.com/ (hereinafter also referred to as the “Site”).

1. How do we process your data?

Data Controller
The Data Controller is SOLUTIA VET & PET S.R.L., VAT number 04021940129, whose contact details are as follows:

Registered office: via Celeste Milani 24/26, Origgio (VA), 21040
Operational headquarters: via Saronnino 70/24, Origgio (VA), 21040
Email: info@solutiavetpet.com
Certified email (PEC): solutiavetepet@legalmail.it

Other parties to whom your data may be disclosed
Your data may be shared with the Company’s authorised personnel and, where applicable, professionals who have undertaken to maintain confidentiality or are subject to a legal obligation of confidentiality.
Your data may also be communicated to parties delegated or appointed by the Data Controller to perform activities strictly related to the purposes described below (including technical maintenance of the systems), where necessary, duly appointed as data processors.

Your personal data may be transferred outside the European Economic Area in full compliance with the provisions of Articles 44 et seq. of the GDPR.

2. What types of data do we collect?

Data provided voluntarily by the user
The Site allows users to voluntarily provide personal information in the following cases:
to request information and/or establish relations with the Company, by filling in the “Contact us” section and providing an email address, first name, last name and telephone number;
to subscribe to the Company’s newsletter;
to provide the personal data required before proceeding with the purchase of the Company’s products;
through the “Whistleblowing” section, which allows interested parties to report any unlawful conduct or violations of the Code of Ethics, the Organisation, Management and Control Model pursuant to Italian Legislative Decree 231/2001, and the Company’s internal procedures. The data collected through this section is processed in accordance with the “Privacy Policy for Reports.”

Third-party data
If you decide to provide us with data relating to third parties, please ensure that these parties have been duly informed in advance about the methods and purposes of the processing described herein.
In such cases, you act as an independent data controller, assuming all legal obligations and responsibilities.

Browsing data
We collect the following data through the services you use:
technical data such as IP addresses, domain names of the computers used by users, URIs of requested resources, the time and method of the request, the size of the file returned, the response status code from the server, and other parameters relating to the user’s operating system and IT environment.
This data is used only for statistical information (anonymous) and to check the correct functioning of the Site. The data is deleted immediately after processing and does not persist for more than seven days, except in the case of investigations into potential computer crimes.
We may also collect data using cookies or similar technologies. For more details, please refer to the “Cookie Policy.”

3. For what purposes do we process your data?

The personal data you provide through the Site will be processed for the following purposes:
a) for purposes strictly connected with and/or necessary to fulfil requests made by users through the Site or by email;
b) to send updates by email on the Company’s main news and initiatives;
c) to ensure compliance with legal obligations, regulations and EU standards;
d) to conduct statistical analyses.

Legal bases for processing
For purpose (a): Article 6(1)(b) GDPR – performance of a contract or pre-contractual measures taken at the request of the data subject.
For purpose (b): Article 6(1)(a) GDPR – consent of the data subject.
For purpose (c): Article 6(1)(c) GDPR – compliance with a legal obligation to which the Data Controller is subject.
Purpose (d) does not involve the processing of personal data.

4. How long do we store your data?

Personal data will be stored in paper and/or electronic form for the time strictly necessary to achieve the purposes set out in section 3.

For purpose 3.a, your data will be stored for the time strictly necessary to process your request, unless it is necessary to comply with legal obligations or protect the legitimate interests of the Data Controller.
For purpose 3.b, your data will be stored until you withdraw your consent. Withdrawal of consent does not affect the lawfulness of processing carried out prior to withdrawal.
For purpose 3.c, your data will be stored for the period necessary to allow the Data Controller to fulfil its legal obligations.

5. How can you exercise your rights?

Withdrawal of consent
You may withdraw your consent at any time by writing to info@solutiavetpet.com. Consent is entirely optional and may be withdrawn without affecting the lawfulness of processing carried out prior to withdrawal.

Exercising your rights
In accordance with the GDPR, you have the right at any time to request from the Data Controller access to your personal data, rectification or erasure of such data, or to object to its processing.
You may also request the restriction of processing under Article 18 GDPR or obtain your data in a structured, commonly used and machine-readable format under Article 20 GDPR.

Requests can be sent to:
Email: info@solutiavetpet.com
Postal address: SOLUTIA VET & PET S.R.L., Via Saronnino 70/24, Origgio (VA), 21040

You also have the right to lodge a complaint with the competent Supervisory Authority (Italian Data Protection Authority), pursuant to Article 77 of the GDPR, if you believe that the processing of your personal data violates applicable law.

6. How do we ensure the protection of your data?

Your personal data is processed in accordance with current legislation and protected by appropriate technical and organisational measures to ensure a level of security appropriate to the risk, taking into account the state of the art, implementation costs, and the nature and purpose of the processing.

7. Changes to this policy

This policy was published in January 2025 and may be amended over time in connection with the entry into force of new regulations, the updating or provision of new services, or technological innovations.

Origgio, 1 August 2025